At a glance
- Client
- A multi-outlet restaurant groupName withheld for confidentiality
- Industry
- Retail
- Service
- Mobile App Development
- Scope
- Ordering app, payments, order tracking and admin panel
The challenge
Most online orders came through aggregators that charged high commissions and kept the customer relationship. Loyal customers had no direct way to order or receive offers.
Kitchen staff juggled orders arriving from several tablets.
Our approach
Design for repeat ordering
Saved addresses, favourites and one-tap reorder make returning fast.
Integrate payments
UPI, cards and wallets are supported through a payment gateway.
Track every order
Customers follow their order from kitchen to doorstep.
Give staff one view
An admin panel shows orders by outlet, manages menus and sends offers.
The solution
Customers now order directly through the group's own app, with familiar payment options and live tracking. Push notifications bring them back with offers and new menu items.
Outlets manage menus and orders from one admin panel.
Results
- Direct ordering without aggregator commission
- One-tap reorder and saved favourites
- Live order tracking and push notifications
- Admin panel for menus, outlets and offers
Technology used
- Flutter
- Node.js
- Razorpay
- Firebase Cloud Messaging
- Admin dashboard
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