At a glance
- Client
- A consumer durables company with a field sales and service teamName withheld for confidentiality
- Focus area
- Operations
- Service
- Mobile App Development
- Scope
- Field app, offline sync and management dashboard
The challenge
Field staff reported visits, orders and service photos through phone calls and messaging groups. Information was lost, orders were entered late, and managers could not see what happened in the field.
Many visits were in areas with poor mobile coverage.
Our approach
Digitise the forms
Visit reports, orders and service checklists became simple in-app forms.
Work offline
The app stores data on the device and syncs when a connection returns.
Capture proof
Photos and location are attached to each visit automatically.
Give managers visibility
A dashboard shows visits, orders and issues by person and region.
The solution
Field staff now record visits, orders and photos in one app, even without signal. Data reaches the office as soon as they reconnect.
Managers see field activity in near real time and spot problems early.
Results
- Structured visit, order and service forms
- Full offline mode with automatic sync
- Photo and location capture on every visit
- Management dashboard by person and region
Technology used
- React Native
- Offline-first sync
- Node.js
- PostgreSQL
- Admin dashboard
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