At a glance
- Client
- A chain of outpatient clinicsName withheld for confidentiality
- Focus area
- Bookings
- Service
- Mobile App Development
- Scope
- Booking app, payments, reminders and staff dashboard
The challenge
Appointments were booked by phone and written into diaries at each clinic. Double bookings happened, gaps went unfilled, and missed appointments wasted doctors' time.
Patients could only book during reception hours.
Our approach
Model real schedules
Doctor availability, appointment types and clinic hours were configured per location.
Let patients book themselves
Patients see live slots and book in a few taps, at any hour.
Reduce no-shows
Automatic reminders and optional advance payment encourage attendance.
Support reception
A staff dashboard handles walk-ins, changes and daily schedules.
The solution
Patients now book, reschedule and pay through the app, seeing only genuinely available slots. Reminders reduce missed appointments.
Reception teams manage the day from one dashboard instead of diaries and phone calls.
Results
- Live availability by doctor and clinic
- 24/7 self-service booking
- Automatic reminders and online payment
- Staff dashboard for walk-ins and changes
Technology used
- Flutter
- Node.js
- PostgreSQL
- Payment gateway
- SMS and push reminders
Facing a similar challenge?
Tell us what you are working on. We will walk you through how we would approach it, with no obligation.