At a glance
- Client
- A traditional commercial bankName withheld for confidentiality
- Focus area
- Digital Transformation
- Service
- Consulting
- Scope
- Strategy, target architecture and programme leadership
The challenge
The bank's products and processes were built around branches and a decades-old core system. Fintech challengers launched features in weeks; the bank needed months for even small changes.
Leadership knew it had to change but faced competing proposals, unclear priorities and a real fear of disrupting customers during a large technology change.
Our approach
Assess the starting point
We reviewed systems, skills, costs and customer journeys to establish a clear baseline.
Define the target platform
Together with leadership we set a cloud-native target architecture and the business outcomes it must deliver.
Sequence the change
The programme was split into phases that each deliver visible value while reducing risk.
Govern delivery
We set up programme governance, vendor management and progress reporting to the board.
The solution
The bank now follows a three-year roadmap that moves customer-facing services onto a modern, cloud-native platform step by step, without a risky big-bang switchover.
Each phase has clear owners, budgets and success measures, and the board receives a single, honest view of progress.
Results
- Agreed target architecture and business case
- Phased plan that avoids a big-bang migration
- Governance and reporting the board trusts
- Faster release of new digital products
Technology used
- Enterprise architecture
- Cloud strategy
- API-first design
- Agile delivery
- Programme governance
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